Privacy Policy

This Notice Explains How Your Medical Information May Be Utilized And Shared And How You Can Access This Information. Please Review It Carefully. Protecting Your Medical Information Is Important To Us.

Our Legal Obligation

We are mandated by federal and state laws to safeguard the privacy of your protected health information. We are also obligated to provide you with this notice detailing our privacy practices, our legal responsibilities, and your rights regarding your protected health information. We must adhere to the privacy practices outlined in this notice as long as it remains in effect. This notice will remain so until updated.

We reserve the right to modify our privacy practices and the terms of this notice at any time, as permitted by law. Any changes will apply to all protected health information we maintain, including information created or received before the changes.

You may request a copy of this notice (or any revised version) at any time. For more information about our privacy practices, or to obtain additional copies of this notice, please contact us using the details provided at the end of this notice.

Uses And Disclosures Of Protected Health

Information

Your protected health information will be used and disclosed for treatment, payment, and health care operations. Below are examples of potential uses and disclosures of your protected health information. These examples are not exhaustive but illustrate the types of uses and disclosures that may occur in our office.

• Treatment: We will use and disclose your protected health information to provide, coordinate, or manage your healthcare and related services. This includes coordination with third parties. For instance, we might share your health information with a home health agency or other physicians involved in your care.
• Payment: Your protected health information will be used, as necessary, to obtain payment for the services provided. This includes activities your health insurance may undertake prior to approving or paying for recommended services, such as eligibility determinations and utilization reviews.
• Health Care Operations: We may use or disclose your protected health information to conduct business and operational activities. These include quality assessments, employee reviews, training, licensing, and other activities. For example, we might use a sign-in sheet or call your name in the waiting area.

We will share your protected health information with third-party “business associates” performing activities on our behalf. We have written agreements with these associates to ensure the privacy of your protected health information. We may use or disclose your protected health information to inform you about treatment options or other health-related benefits and services that might interest you. You can request not to receive such materials.

Uses and Disclosures Based on Your Written Authorization

Other uses and disclosures of your protected health information will only occur with your written authorization, unless otherwise permitted or required by law. You can revoke your authorization in writing at any time, but this will not affect any disclosures made while the authorization was in effect.

Others Involved in Your Health Care

Unless you object, we may disclose your protected health information to a family member, relative, close friend, or any other person you identify if it directly relates to their involvement in your care. We may also use or disclose information to notify a family member or other responsible person of your location, general condition, or death.

Marketing

We may use your protected health information to contact you with information about treatment alternatives that may interest you. You can opt out of receiving further such information by contacting us.

Research; Death; Organ Donation

We may use or disclose your protected health information for limited research purposes. We may disclose information of a deceased individual to entities involved in handling the remains or facilitating organ donation.

Public Health and Safety

We may disclose your protected health information to prevent a serious threat to your health or safety or that of others. We may also disclose information to government agencies authorized to oversee the healthcare system or public health authorities.

Health Oversight

We may disclose protected health information to a health oversight agency for legally authorized activities, such as audits and inspections.

Abuse or Neglect

We may disclose your protected health information to a public health authority authorized by law to receive reports of abuse or neglect.

Food and Drug Administration

We may disclose your protected health information to comply with FDA requirements related to product safety and efficacy.

Criminal Activity

We may disclose your protected health information to prevent or lessen a serious threat to health or safety, or as required for law enforcement purposes.

Required by Law

We may use or disclose your protected health information when required by law, including disclosures to the U.S. Department of Health and Human Services.

Process and Proceedings

We may disclose your protected health information in response to legal orders, subpoenas, or other lawful processes.

Law Enforcement

We may disclose limited information to law enforcement officials for purposes such as identifying or locating a suspect or missing person.

Patient Rights

• Access: You have the right to access your protected health information, with certain exceptions. Requests must be made in writing. Fees may apply for copies or summaries.
• Restriction Requests: You can request additional restrictions on our use or disclosure of your protected health information. While we are not required to agree to these restrictions, we will honor any agreement made in writing.
• Confidential Communication: You can request confidential communication by alternative means or locations. We must accommodate reasonable requests.
• Amendment: You have the right to request amendments to your protected health information. If denied, you may submit a statement of disagreement.
• Electronic Notice: If you receive this notice electronically, you are entitled to a written copy upon request.

Questions And Complaints

If you have questions or concerns about our privacy practices or believe your privacy rights have been violated, you may contact us. You may also file a complaint with the U.S. Department of Health and Human Services. We will not retaliate against you for filing a complaint.

Contact Information:

Acing Med LLC
1400 Peoples Plaza, Suite #124
Newark, DE, 19702
Phone: 302-202-3848

Effective Date: January 28, 2025

This Privacy Notice outlines how AcingMed LLC collects, uses, and shares information through its website and services.

Hipaa

This Privacy Notice does not govern our processing of your Protected Health Information (PHI) under HIPAA. For details on PHI handling, please refer to our Notice of Privacy Practices.

1. Personal Information We Collect, How We Use It, And How We Share It

When you visit our Website:

Contact Us: We collect your name and email address to respond to inquiries.
Schedule an Appointment: We collect information such as your name, phone number, email, date of birth, and reason for visit to manage your appointments.
Text Messaging Service: We collect your name and phone number for reminders and promotions. To opt-out, reply STOP to any text message.

Interact with the Services:

We collect internet and network activity information through cookies and pixels for service enhancement and analytics.

2. How We Share And Disclose Your Information

• Service Providers: We share information with third parties performing services on our behalf, such as data storage and IT services.
• Affiliates and Subsidiaries: We share information within AcingMed for operational purposes.
• Legal Purposes: We may share information as required by law or to protect our legal rights.
• Business Transfers: In the event of a business transaction, we may share information with third parties.
• Your Consent: We share information based on your consent, which can be withdrawn at any time.

3. Third-party Links And Features

Our website may contain links to third-party sites. Their privacy practices are not covered by this notice.

4. Additional Information For Residents Of Certain Jurisdictions

Local laws may grant additional rights. We may verify your identity before responding to requests.

5. Children’s Privacy

Our services are intended for adults. We do not knowingly collect information from children under 16. If you believe we have information about a child under 16, contact us.

6. Do Not Track

We do not currently respond to Do Not Track signals.

7. Data Security

We take measures to protect your information but cannot guarantee absolute security.

8. Changes To Our Privacy Notice

We reserve the right to update this Privacy Notice. Changes will be posted on our website.

9. Contact Information

For questions about our privacy practices, contact us at 302-202-3848

These Website & Text Messaging Terms and Conditions (“Terms”) constitute a legal agreement between ACINGMED LLC (“Practice,” “we,” “us,” “our”) and you, the user (“you”), pertaining to your use of our website www.acingmed.com (http://www.acingmed.com) (the “Website”) and, if applicable, our SMS text messaging program (“Text Message Services”) (collectively, the “Services”). By accessing or utilizing the Website, and if applicable, by opting-in (or for informational messages, by providing your phone number) to receive Text Message Services, you agree to these Terms and affirm that you have the authority to consent to receive text messages at the phone number provided.

Notice: Section 10 "dispute Resolution" Includes A Binding Arbitration Agreement And A Waiver Of Class Action Rights, Which Affect Your Legal Rights.

We reserve the right to update or amend these Terms at our discretion, with or without prior notice. Your continued use of the Website and/or Text Message Services signifies your acceptance of any changes to these Terms. Please review the Terms regularly. Discontinue use of the Services if you do not agree with any modifications.

1. License And Use Restrictions

a. We grant you a non-transferable, non-sublicensable, nonexclusive, royalty-free, limited license to access and use the Services for personal and non-commercial purposes.
b. We may modify, suspend, or discontinue the Services (in whole or in part) at any time, with or without notice. We are not liable for any changes, interruptions, or discontinuations.
c. You agree not to use the Services for any unlawful purposes, or in any way that violates applicable laws or regulations. Prohibited uses include, but are not limited to, unauthorized access, data mining, or any actions that could harm the operation or functionality of the Services.
d. You are solely responsible for your use of the Services. We do not endorse or approve any use of the Services outside the scope of these Terms.

2. Proprietary Rights

All content and materials on the Services, including but not limited to text, graphics, and logos, are owned by or licensed to us and are protected by copyright and other intellectual property laws. You may not reproduce or distribute such materials without prior written consent.

3. Transmission of Information

We cannot guarantee the security of information transmitted over the Internet. We are not responsible for any data loss during transmission.

4. Your Representations and Warranties

You represent that you are legally permitted to use the Services, will not transmit Protected Health Information (as defined by HIPAA) through the Services, and will comply with all applicable laws.

5. Third-Party Websites and Content

The Website may include links to third-party websites. We do not endorse or assume responsibility for any third-party content.

6. Text Messaging Terms and Conditions

a. Consent to Receive Messages: By opting-in to our Text Message Services, you consent to receive communications from us. Message and data rates may apply. You can opt out at any time by replying “STOP” to any text message.
b. Service Details: You may receive messages regarding appointment reminders, billing inquiries, follow-ups, surveys, and promotions.
c. Help and Support: For assistance, text “HELP” to the number you received messages from, call us at 302-202-3848, or email [email protected] (mailto:[email protected]).

7. Disclaimer of Warranties

The Services are provided “as is” without warranties of any kind. We disclaim all warranties to the fullest extent permitted by law.

8. Limitation of Liability

We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Services.

9. Indemnity

You agree to indemnify us against any claims arising from your use of the Services.

10. Dispute Resolution

a. Arbitration: Any disputes will be resolved through binding arbitration rather than court proceedings.
b. Opt-Out: You may opt out of arbitration by notifying us in writing within 30 days of first using the Services.